FAQs

Booking & Scheduling

• Do you deliver to regional locations?
• Can I request a same‑day service?
• Can I book my delivery or pick‑up for a weekend?
• Can I move my gobox interstate?
• How much notice do I need to give for a delivery, pick‑up or move?
• How can i reschedule my delivery/pickup/move?
• How quickly can I get a gobox?
• Can I make a time request on my booking?
• Can I still book if I don't know my new address yet?
• Can I still book if I don’t know which service I need?
• What's the easiest way to book a gobox?

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Pricing & Payments

• Do you offer any discounts?
• Are there any extra fees I should know about?
• How much does a gobox cost?

Store @ Home - Delivery and Placment

• Do I need to organise a padlock for my gobox?
• How long can I keep my gobox?
• Do I need to be home for delivery or collection?
• Can you deliver to steep driveways?
• Can you place my gobox on a gravel driveway?
• Can my gobox be placed in a carport?
• Can you deliver my gobox to a main road?
• Can my gobox be placed in my front yard or backyard?
• How much space do you need to place the gobox?
• Can my gobox be placed on the road?
• What’s the process for getting my gobox delivered?

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Store @ Warehouse

• How long can I store my gobox at your warehouse?
• Can I load or unload my gobox at your warehouse?
• Can I access my gobox while it’s stored at your facility?
• Are your storage facilities pest controlled?
• Are your storage facilities secure?
• Will my gobox be stored inside or outside?

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Moving & Transport

• Will my goods move around in transit?
• Can you move my gobox on settlement day?

Security, Insurance and Damage

• Do you provide insurance?
• What happens if my gobox gets graffitied?
• What happens if my gobox is broken into?

Packing & Preparation

• How do I make the most out of my gobox before delivery?
• What’s the best way to pack a gobox?
• Do you offer removalists to help pack my gobox?
• Do you sell packing supplies?

About goboxes

• How does the gobox process work from start to finish?
• What’s the difference between Store @ Home, Store @ Warehouse & Move Service?
• How is gobox different from traditional storage?
• How will I know if my gobox is under the weight limit?
• What are the internal and external dimensions of the goboxes?
• What items can’t be stored in a gobox?
• How secure and weatherproof are goboxes?
• Are there tie-down points inside the goboxes?
• How much can I fit inside a gobox?
• What are the features of a gobox?

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Support

• I need help - how do I get in touch?